About PMG

PMG is a mid-sized call center focused on helping its clients grow their business by increasing sales, reducing costs, and strengthening customer satisfaction through effective call center management solutions. PMG provides its partners with reliable, quality oriented and cost efficient call center services. PMG is a company that recognizes each customer contact is critical to the success of an organization. By ensuring that each customer experience exceeds expectations, PMG provides its business partners with profitable calling campaigns. PMG's President, Greg Miller is a former vice president with MBNA America/Bank of America. Greg and the team at PMG leverage their experience managing call center operations, meeting the goals of business partners.

Greg Miller
Mr. Greg Miller is a graduate from LeMoyne College where he obtained a Bachelor of Science degree in Marketing and a minor in Economics in 1994. In 1995, Mr. Miller began his career with MBNA America and held numerous leadership positions during his career, including customer marketing, teleservices, customer retention, customer research, direct marketing and operations management. Mr. Miller participated in the establishment of three of MBNA's call centers in New England. Prior to MBNA America, Mr. Miller obtained his U.S Coast Guard Masters License, where he captained a fishing charter boat off of Cape Cod, Massachusetts.
gmiller@portlandmarketinggroup.com

PMG's Core Values

PMG's core values are an important component of the company's conception and ability to sustain itself. We are committed to providing a top-quality call center outsourcing solution for our partners. The list below expresses the values of the people of the Portland Marketing Group:

• Integrity: Always doing the right thing
• Competitive Edge: Maintaining the tools necessary to enable PMG to provide best-in-class services. Being dedicated to aggressively invest in hiring the right people, providing the necessary education to ensure associates and managers have the skill set to do their jobs to the best of their ability. Utilizing state-of-the-art technology to enable PMG to serve customers efficiently and effectively.
• Performance: PMG is dedicated to the high-performance of our team-providing expertise, developing solutions, going the extra mile-to enable better performance results for our clients.
• Efficiency: Striking the optimal balance between results and expense. Driving top-level performance while maintaining impeccable quality standards at a reasonable cost. PGM is committed to efficiency without sacrificing the quality of work and/or employee morale.
• Communication: Building relationships and understanding one another and our partners. PMG places an especially high value on honest, direct, and timely communication standards.
• Teamwork: Collaborating with each other and with clients to accomplish our mission and the goals of our clients. PMG prides itself on the essence of supporting one another and working as a team to achieve the highest results.
• Respect and Fairness: The people of PMG treat others with respect and hold high standards based on results, leadership, integrity, attitude and attendance.