About PMG
PMG was founded by Frank Cerullo and Greg Miller, former vice presidents and call center managers
with MBNA America/Bank of America. Leveraging their combined 27 years of exceptional experience within
the financial services industry and successfully managing call center operations, PMG is fully committed
to achieving its mission and vision with innovative management.
Frank Cerullo
Mr. Frank Cerullo is a graduate of the University of Delaware where he obtained a Bachelor of Arts
degree in English in 1992. Since then, Mr. Cerullo has gained extensive experience in call center
management, teleservices, customer service, training and development, and customer marketing. Mr.
Cerullo has expertise in call center start up operations, participating in the establishment of six
of MBNA America's call centers in New England. For the past 10 years, Mr. Cerullo has held leadership
positions in several call centers within MBNA America, focusing on teleservices and customer service.
He has also served as a department director in the training and development area for MBNA's
teleservices division. Prior to MBNA America, Mr. Cerullo worked in customer service for Discover
Card Services and sales and marketing for Nynex Business Centers.
fcerullo@portlandmarketinggroup.com
Greg Miller
Mr. Greg Miller is a graduate from LeMoyne College where he obtained a Bachelor of Science degree
in Marketing and a minor in Economics in 1994. In 1995, Mr. Miller began his career with MBNA America
and held numerous leadership positions during his career, including customer marketing, teleservices,
customer retention, customer research, direct marketing and operations management. Mr. Miller
participated in the establishment of three of MBNA's call centers in New England. Prior to MBNA
America, Mr. Miller obtained his U.S Coast Guard Masters License, where he captained a fishing
charter boat off of Cape Cod, Massachusetts.
gmiller@portlandmarketinggroup.com
PMG's Core Values
PMG's core values are an important component of the company's conception and ability to sustain
itself. We are committed to providing a top-quality call center outsourcing solution for our partners.
The list below expresses the values of the people of the Portland Marketing Group:
- Integrity: Always doing the right thing
- Competitive Edge: Maintaining the tools necessary to enable PMG to provide
best-in-class services. Being dedicated to aggressively invest in hiring the right people,
providing the necessary education to ensure associates and managers have the skill set
to do their jobs to the best of their ability. Utilizing state-of-the-art technology to
enable PMG to serve customers efficiently and effectively.
- Performance: PMG is dedicated to the high-performance of our team-providing
expertise, developing solutions, going the extra mile-to enable better performance results
for our clients.
- Efficiency: Striking the optimal balance between results and expense. Driving
top-level performance while maintaining impeccable quality standards at a reasonable cost.
PGM is committed to efficiency without sacrificing the quality of work and/or employee morale.
- Communication: Building relationships and understanding one another and our partners.
PMG places an especially high value on honest, direct, and timely communication standards.
- Teamwork: Collaborating with each other and with clients to accomplish our mission
and the goals of our clients. PMG prides itself on the essence of supporting one another and
working as a team to achieve the highest results.
- Respect and Fairness: The people of PMG treat others with respect and hold high standards
based on results, leadership, integrity, attitude and attendance.
|
